Instant Product Replacement
If you have a problem with your product, don't wait for the warranty repair. We will send you a new one.
- We will exchange your defective product for a new one.
- We will exchange it for a product or device with the same or better parameters.
- If the product cannot be exchanged, we will refund you the price of the service.
- This service does not affect the consumer's right to withdraw from the contract according to applicable legal regulations.
- We will replace the product once during the warranty period.
How does it work?
1. Purchase the service
2. The service is yours - after purchasing the service, you can use it once during the warranty period.
3. Your goods stopped working?
Submit your claim online through info@gperformance.eu
We will prepare a free DHL Express shipping labels. In the case of undamaged goods, we will exchange them within 48 hours of delivery.
The cost of the service varies – it depends on the price of the product itself and it is a proportional part of the price.
In most cases, it constitutes 17% of the product price.
FAQs
Will it be replaced even if the product is mechanically damaged?
No. If the goods are mechanically damaged, the service cannot be used. In this case, you are not entitled to a refund for the service.
Does the immediate replacement also apply to a reduced battery capacity?
No. The service does not apply to reduced battery capacity and cannot be used in these cases.