I have a problem with the product I purchased from your shop. How should I proceed?

Step 1: Contact Us

Describe your issue in detail by emailing us at support@gperformance.eu.

• If the issue cannot be resolved via email, we’ll arrange shipment to the manufacturer for repair or replacement.

Step 2: Pack the Item

Safely pack the product, including all original package contents, in the original packaging. If the original packaging is unavailable, use a secure alternative.

• We’ll provide you with a prepaid shipping label - we cover the return shipping cost, so it is completely free for you 😎

Step 3: Diagnosis and Repair/Replacement

The product will be diagnosed by a technician at the manufacturer. Depending on the results, the item will either be repaired or replaced.

• We aim to process warranty claims as quickly as possible.

Important:

• For warranty claims, replacements will not be issued until the manufacturer has repaired or replaced the product and returned it to us.
• If the item is new and faulty, we may be able to provide a replacement immediately and handle the warranty claim for you, ensuring you receive a working product within 3-4 working days.

Step 4: Return Shipping to You

Once the product is repaired or replaced, we’ll arrange shipment back to you at no additional cost (covered by us).

If you have any questions, don’t hesitate to reach out. We’re here to ensure a smooth and fast resolution!

What should I do if my goods arrived damaged?

Customers are asked to inspect the parcel immediately upon delivery. Any visible transport damage should be reported to the courier at the time of delivery and to G-Performance EU s.r.o. within 12 hours - please take pictures of the defects send them including a description of the damage to support@gperformance.eu

In case of hidden damage discovered after unpacking, the customer must contact us without undue delay and provide photos of the outer packaging, inner packaging, shipping label, damaged product and all relevant accessories.

All original packaging materials must be kept until the carrier claim is resolved. Failure to report damage promptly or failure to keep the packaging may make it impossible to file a successful claim with the carrier.

What is your returns policy?

14-Day Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason. Where an order consists of several goods delivered separately, this period starts on the day you (or a third party indicated by you) receive the last item.

Customers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. If the value of the goods has been diminished due to handling beyond what is necessary for such inspection, G-Performance EU s.r.o. reserves the right to reduce the refund amount accordingly.

To exercise your right of withdrawal, please use the “Withdraw Contract” button available in the footer of our website, which will take you to our online withdrawal form. You may also withdraw by email at support@gperformance.eu

After submitting the withdrawal form or email, we will provide you with return instructions, including the contact person and phone number required by the courier. You must send the goods back without undue delay and no later than 14 days from the day you inform us of your withdrawal.

This right of withdrawal is separate from your statutory rights in the case of faulty or incorrectly supplied goods; in such cases, we cover the cost of the return.

Return Address

G-Performance EU, s.r.o.
Cukarabon 77
929 01 Dunajská Streda
Slovakia

Return Shipping Costs

Customers are responsible for the direct costs of returning the goods, and you arrange the return shipment. We recommend using a tracked and insured service and keeping your proof of postage.

Refund Process

Once we receive and inspect the returned items, we will reimburse all payments received from you, including the costs of delivery (up to the amount of the least expensive standard delivery method we offer), using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will make the reimbursement without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may, however, withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earliest.

If the value of the returned goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning, or because components, accessories, or documentation are missing, we may reduce the refund by an amount corresponding to that diminished value. Any such reduction will be proportionate to the actual loss in value.

Questions

If you have any questions, please contact us at support@gperformance.eu