Delivery times depend on the selected shipping method and your location. You can view the estimated delivery time in your cart after choosing your country and preferred shipping method.

For DHL Express, delivery typically takes 1 working day after dispatch. If you order by 11:30 AM (GMT+1), your order will be dispatched the same day. For orders over €1000, same-day dispatch is available if placed before 4:30 PM.

For DHL Road, delivery takes approximately 2–5 working days.

30-Day Return and Refund Policy

We offer a 30-day return and refund policy. To be eligible for a return, items must be undamaged, unused, and accompanied by proof of purchase.

How to Return a Product

1. Email us at support@gperformance.eu, and we will provide you with detailed instructions.
2. Once you have the instructions, return the product to the following address:
   G-Performance EU, s.r.o.
   Cukarabon 77
   929 01 Dunajská Streda
   Slovakia

Return Shipping Costs

Customers are responsible for the shipping costs of returned items. However, FREE returns are available for Gold, Platinum, and VIP Loyalty Reward Club members. Simply attach the pre-prepared shipping label we provide.

Refund Process

Once we receive and inspect the returned items, we will issue a refund for the payment made. Please note that items showing damage or signs of use will not be eligible for a refund.

If you have any questions, feel free to reach out to us!

Once your order has been picked up, you’ll receive an email from DHL containing your tracking number.

We currently ship exclusively to countries within the European Union. During checkout, you will only be able to select from the countries we deliver to.

Currently, we do not have a showroom where you can try the products, but we are working on setting one up in Bratislava. It is expected to be ready by Q2 2026.

Once the showroom is open, local pickup will also be available.

We are located in Slovakia, within the European Union. Our warehouse, from which we ship all orders, is in Dunajská Streda, near the Slovakiaring racetrack.

If you realize that you’ve entered an incorrect shipping address after placing your order, please contact our customer service team immediately at support@gperformance.eu or reach out via our website chat.

If you’ve already received the DHL shipment notification, we’ll do our best to contact DHL and request an amendment.

Once an order is submitted on GPerformance, it is processed quickly to ensure timely shipping. However, if you notice an issue with your order or need to make a change, please contact our customer service team as soon as possible via support@gperformance.eu or via website chat. If your order has not yet been processed or shipped, we will do our best to assist you.

Yes! At GPerformance, you can pre-order certain items that are currently out of stock. If a product is available for pre-order, you can place your order in advance, and we’ll ship it to you as soon as it’s back in stock.

Please note that pre-order availability and shipping times may vary depending on the product and supplier. For more details, you can check the specific product page or contact our customer service team.

Out-of-Stock Notifications

You can also set up a notification for restocked items:

1. On the product page, find the "Out of stock" notification box located below or above the "Add to Cart" button.
2. Click "Notify me" and confirm your interest by clicking the link in the confirmation email you’ll receive.
3. Once the product is restocked, you’ll be notified via email immediately.

If you have any questions about pre-orders or notifications, feel free to contact us—we’re here to help!

The fastest way to get support is through our website chat, located at the bottom-right corner of our site. (Please note, cookies may need to be enabled for the chat to work). During our support hours (Monday to Sunday, 10:00–21:00), you’ll typically receive an instant reply.

Alternatively, you can email us at support@gperformance.eu. We’ll respond as quickly as possible, usually within an hour.

If you notice damage to your goods within 24 hours of receipt, please take pictures of the defects send them including a description of the damage to support@gperformance.eu

Step 1: Contact Us

Describe your issue in detail by emailing us at support@gperformance.eu.

• If the issue cannot be resolved via email, we’ll arrange shipment to the manufacturer for repair or replacement.

Step 2: Pack the Item

Safely pack the product, including all original package contents, in the original packaging. If the original packaging is unavailable, use a secure alternative.

• We’ll provide you with a prepaid shipping label (we cover the return shipping cost).
• Simply contact your local DHL to arrange a courier pickup.

Step 3: Diagnosis and Repair/Replacement

The product will be diagnosed by a technician at the manufacturer. Depending on the results, the item will either be repaired or replaced.

• We aim to process warranty claims as quickly as possible.

Important:

• For warranty claims, replacements will not be issued until the manufacturer has repaired or replaced the product and returned it to us.
• If the item is new and faulty, we may be able to provide a replacement immediately and handle the warranty claim for you, ensuring you receive a working product within 2-3 working days.

Step 4: Return Shipping to You

Once the product is repaired or replaced, we’ll arrange shipment back to you at no additional cost (covered by us).

If you have any questions, don’t hesitate to reach out. We’re here to ensure a smooth and fast resolution!