Delivery times depend on the selected shipping method and your location.

You can view the estimated delivery time in your cart after choosing your country and preferred shipping method and also on every product page under the add to cart button (Shipping costs and estimated delivery time?)

14-Day Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason.

Customers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. If the value of the goods has been diminished due to handling beyond what is necessary for such inspection, G-Performance EU s.r.o. reserves the right to reduce the refund amount accordingly.

To exercise your right of withdrawal, please use the “Withdraw Contract” button available in the footer of our website, which will take you to our online withdrawal form. You may also withdraw by email at support@gperformance.eu

After submitting the withdrawal form or email, we will provide you with return instructions, including the contact person and phone number required by the courier.

Return Address

G-Performance EU, s.r.o., Cukarabon 77, 929 01 Dunajská Streda, Slovakia

Return Shipping Costs

Customers are responsible for the direct costs of returning the goods. The sender bears the risk of loss or damage during return transport until the goods have been received by G-Performance EU s.r.o.

Refund Process

Once we receive and inspect the returned items, we will issue a refund in accordance with applicable consumer protection laws.

We will reimburse all payments received from the customer, including the costs of delivery up to the amount of the least expensive standard delivery method offered by us.

The refund will be made without undue delay and no later than 14 days from the day we are informed of the withdrawal. However, we may withhold the reimbursement until we have received the returned goods.

If the value of the returned goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning, the refund amount may be reduced accordingly.

Items returned damaged due to improper handling, missing essential components, accessories, packaging, or documentation, or otherwise showing a reduction in value beyond normal inspection, may be subject to a partial refund.

Questions

If you have any questions, please contact us at support@gperformance.eu

Once your order has been picked up, you’ll receive an email from DHL containing your tracking number.

We currently ship exclusively to countries within the European Union. During checkout, you will only be able to select from the countries we deliver to.

Currently, we do not have a showroom where you can try the products, but we are working on setting one up in Bratislava. It is expected to be ready by Q2 2026.

Once the showroom is open, local pickup will also be available.

We are located in Slovakia, within the European Union. Our warehouse, from which we ship all orders, is in Dunajská Streda, near the Slovakiaring racetrack.

If you realize that you’ve entered an incorrect shipping address after placing your order, please contact our customer service team immediately at support@gperformance.eu or reach out via our website chat.

If you’ve already received the DHL shipment notification, we’ll do our best to contact DHL and request an amendment.

Once an order is submitted on GPerformance, it is processed quickly to ensure timely shipping. However, if you notice an issue with your order or need to make a change, please contact our customer service team as soon as possible via support@gperformance.eu or via website chat. If your order has not yet been processed or shipped, we will do our best to assist you.

Yes! At GPerformance, you can pre-order certain items that are currently out of stock. If a product is available for pre-order, you can place your order in advance, and we’ll ship it to you as soon as it’s back in stock.

Please note that pre-order availability and shipping times may vary depending on the product and supplier. For more details, you can check the specific product page or contact our customer service team.

Out-of-Stock Notifications

You can also set up a notification for restocked items:

1. On the product page, find the "Out of stock" notification box located below or above the "Add to Cart" button.
2. Click "Notify me" and confirm your interest by clicking the link in the confirmation email you’ll receive.
3. Once the product is restocked, you’ll be notified via email immediately.

If you have any questions about pre-orders or notifications, feel free to contact us—we’re here to help!

The fastest way to get support is through our website chat, located at the bottom-right corner of our site. (Please note, cookies may need to be enabled for the chat to work). During our support hours (Monday - Thursday: 10:00 - 21:00,
Friday - Sunday: 10:00 - 15:00), you’ll typically receive an instant reply.

Alternatively, you can email us at support@gperformance.eu. We’ll respond as quickly as possible, usually within an hour.

If you notice damage to your goods within 24 hours of receipt, please take pictures of the defects send them including a description of the damage to support@gperformance.eu

Step 1: Contact Us

Describe your issue in detail by emailing us at support@gperformance.eu.

• If the issue cannot be resolved via email, we’ll arrange shipment to the manufacturer for repair or replacement.

Step 2: Pack the Item

Safely pack the product, including all original package contents, in the original packaging. If the original packaging is unavailable, use a secure alternative.

• We’ll provide you with a prepaid shipping label (we cover the return shipping cost).
• Simply contact your local DHL to arrange a courier pickup.

Step 3: Diagnosis and Repair/Replacement

The product will be diagnosed by a technician at the manufacturer. Depending on the results, the item will either be repaired or replaced.

• We aim to process warranty claims as quickly as possible.

Important:

• For warranty claims, replacements will not be issued until the manufacturer has repaired or replaced the product and returned it to us.
• If the item is new and faulty, we may be able to provide a replacement immediately and handle the warranty claim for you, ensuring you receive a working product within 2-3 working days.

Step 4: Return Shipping to You

Once the product is repaired or replaced, we’ll arrange shipment back to you at no additional cost (covered by us).

If you have any questions, don’t hesitate to reach out. We’re here to ensure a smooth and fast resolution!