Warranty claims, exchanges and returns

Buying premium sim racing gear should feel safe. This page explains how warranties (2-5 years depending on the brand), 14-day product exchanges and returns work at GPerformance - and in every case, you deal with us directly, not the manufacturer. If anything is unclear, email support@gperformance.eu - a real person will reply.

How a warranty claim works

Start by describing the issue in our warranty claim form - photos or a short video help a lot. Many issues can be resolved remotely with firmware updates, settings or replacement parts sent directly to you. If the product needs to be inspected or repaired, we'll send you a prepaid shipping label and coordinate everything with the manufacturer - shipping cost is on us, both ways.

Goods damaged in transit

If your order arrives damaged, take photos of the packaging and the product - ideally within 24 hours of delivery - and email them with a short description to support@gperformance.eu. Every shipment is insured, so prompt photos help us resolve it quickly.

Exchanges and returns

Want a different product or variant? Use the product exchange form and we'll arrange the swap. For returns under the 14-day right of withdrawal, send the product to:

G-Performance EU, s.r.o.
Cukarabon 77
929 01 Dunajská Streda
Slovakia

Full details on warranty coverage, exchanges and the right of withdrawal are below.

Warranty and legal guarantee

The manufacturer's warranty period for this product is shown below the Add to cart button. Some brands offer longer coverage - Simucube and Sim-Lab products come with a 3-year manufacturer's warranty, and the Simucube ActivePedal Ultimate with 5 years.

If you buy as a consumer, you also have a minimum two-year legal guarantee from GPerformance as the seller. The manufacturer's warranty is additional and does not replace or limit your statutory rights.

If something goes wrong, contact us - we'll handle the claim for you, including any coordination with the manufacturer. You don't have to deal with anything yourself, and shipping cost is on us.

Need help choosing?

If you're not sure whether a product is compatible with your setup, get in touch before ordering. We'll help you pick the right option. Honest advice is always free.

Product exchange within 14 days

Sometimes gear feels different on your rig than you expected - force feedback, pedal response, wheel ergonomics. That's fine. Within 14 days of delivery, you can request an exchange for a different product or variant. The product just needs to be in good condition, complete and returned in its original box - short testing on your rig is fine.

Exchanges are meant for genuine purchases, not for trying out products. If you're unsure what suits your setup or driving style, ask us before ordering - we're happy to help, and we want you racing on gear you're happy with. For business (B2B) purchases, please contact us first.

14-day right of withdrawal

If you buy as a consumer and change your mind, let us know within 14 days of receiving the product - no reason needed. You can use the Withdraw from contract link in the footer or email support@gperformance.eu.

Once you've notified us, you have another 14 days to send the product back. The direct cost of return shipping is covered by you. If the product is faulty or you received the wrong item, contact us first and we'll arrange a suitable return method.

Inspecting and returning the product

You can unpack and inspect the product just as you would in a store. Handle it with care and return it complete, with all accessories, cables and manuals. Keep the original box and protective materials, as they help protect the product during return shipping.

If you've handled or used the product beyond what's needed to establish its nature, characteristics and functioning, you keep your right of withdrawal, but we may reduce the refund by the loss in value this caused.

Any questions?

Questions about compatibility, warranty, exchanges or returns? Email support@gperformance.eu - a real person will reply, often the owner himself.