Submit a warranty claim
If your product develops a fault, we're here to fix it. Fill in the form below and we'll take care of the rest - including any coordination with the manufacturer. You always deal with us, not the brand, and shipping cost for approved claims is on us.
Before you start, please have ready:
- Your order number (you'll find it in your order confirmation email)
- The email address used for the order
- A short description of the issue - what happens, when it started, and what you've already tried
- A short video showing the fault
A clear description and a video help us resolve most claims faster, often without sending the product anywhere.
What happens next
- Confirmation - You'll receive an email confirming we've received your claim, with a link to track its status.
- Diagnosis - Our team reviews the issue, usually within 1-2 business days. In many cases we can resolve it remotely - with firmware updates, settings or replacement parts sent directly to you.
- Shipping, if needed - If the product needs to be inspected or repaired, we'll send you a prepaid shipping label and packing instructions. You don't pay anything for transport.
- Resolution - Depending on the fault, the product is repaired, replaced or refunded in line with your legal guarantee rights. We'll keep you updated at every step.
As a consumer, you have a minimum two-year legal guarantee from GPerformance as the seller. Some products come with a longer manufacturer's warranty - for example, Simucube and Sim-Lab products are covered for 3 years, and the Simucube ActivePedal Ultimate for 5 years. You'll find the exact warranty period for each product below the Add to cart button on its product page. The manufacturer's commercial warranty is additional and does not replace or limit your statutory rights.
Questions about your claim? Contact us at support@gperformance.eu - we reply in your language.