Product exchange

Sometimes gear feels different on your rig than you expected - force feedback, pedal response, steering wheel ergonomics. That's fine - fill in the form below and we'll arrange the exchange. You always deal with us directly, and we'll guide you through every step.

You can request an exchange within 14 days of delivery.

Before you start, please have ready:

  • Your order number (you'll find it in your order confirmation email) - write it including #, for example #12345
  • The email address used for the order
  • The product you'd like to exchange, and what you'd like instead
  • A short note on the reason - it helps us advise you if the replacement isn't the right fit either

To be eligible for an exchange, the product must be in good condition, complete and returned in its original box. Short testing on your rig is fine - if the product shows use or damage, contact us first and we'll look at the options together.

Please note that exchanges are meant for genuine purchases, not for trying out products with the intention of returning them. If you're unsure whether a product suits your setup or driving style, contact us before ordering - honest advice is free, and it's the fastest way to get gear you'll be happy with.

The exchange programme applies to consumer purchases only. If you're buying as a business (B2B), get in touch first and we'll find a solution together.

What happens next

  1. Confirmation - You'll receive an email confirming we've received your request, with a link to track its status.
  2. Review - Our team checks availability of the replacement product and confirms the details with you, usually within 1-2 business days.
  3. Return shipping - We'll provide you with a return label using the same shipping method your order was delivered with. The cost of return shipping is covered by you - we'll let you know the exact amount before you confirm.
  4. Price difference - If the replacement costs more, we'll send you a payment link for the difference. If it costs less, we'll refund the difference to your original payment method.
  5. Dispatch - As soon as the returned product arrives and passes inspection, your replacement ships out. You'll get tracking details by email.

Not sure which product is the right fit? Contact us before ordering the exchange - we're happy to help you choose, whether it's compatibility, sizing or setup questions.

Questions about your exchange? Contact us at support@gperformance.eu - we reply in your language.