All products purchased from GPerformance come with a standard manufacturer’s warranty - from 2 up to 5 years - you will find this information on the product page, below the Add to cart button.
If you experience any issues, our team is here to help with support and warranty claims.
I have a problem with the product I purchased from your shop. How should I proceed?
Step 1: Contact Us
Describe your issue in detail by emailing us at support@gperformance.eu.
- If the issue cannot be resolved via email, we’ll arrange shipment to the manufacturer for repair or replacement.
Step 2: Pack the Item
Safely pack the product, including all original package contents, in the original packaging. If the original packaging is unavailable, use a secure alternative.
- We’ll provide you with a prepaid shipping label - we cover the return shipping cost, so it is completely free for you 😎
Step 3: Diagnosis and Repair/Replacement
The product will be diagnosed by a technician at the manufacturer. Depending on the results, the item will either be repaired or replaced.
- We aim to process warranty claims as quickly as possible.
Important:
- For warranty claims, replacements will not be issued until the manufacturer has repaired or replaced the product and returned it to us.
- If the item is new and faulty, we may be able to provide a replacement immediately and handle the warranty claim for you, ensuring you receive a working product within 3-4 working days.
Step 4: Return Shipping to You
Once the product is repaired or replaced, we’ll arrange shipment back to you at no additional cost (covered by us).
If you have any questions, don’t hesitate to reach out. We’re here to ensure a smooth and fast resolution!
What should I do if my goods arrived damaged?
Customers are asked to inspect the parcel immediately upon delivery. Any visible transport damage should be reported to the courier at the time of delivery and to G-Performance EU s.r.o. within 12 hours - please take pictures of the defects send them including a description of the damage to support@gperformance.eu
In case of hidden damage discovered after unpacking, the customer must contact us without undue delay and provide photos of the outer packaging, inner packaging, shipping label, damaged product and all relevant accessories.
All original packaging materials must be kept until the carrier claim is resolved. Failure to report damage promptly or failure to keep the packaging may make it impossible to file a successful claim with the carrier.
What is your returns policy?
14-Day Right of Withdrawal
Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason.
Customers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. If the value of the goods has been diminished due to handling beyond what is necessary for such inspection, G-Performance EU s.r.o. reserves the right to reduce the refund amount accordingly.
To exercise your right of withdrawal, please use the “Withdraw Contract” button available in the footer of our website, which will take you to our online withdrawal form. You may also withdraw by email at support@gperformance.eu
After submitting the withdrawal form or email, we will provide you with return instructions, including the contact person and phone number required by the courier.
Return Address
G-Performance EU, s.r.o., Cukarabon 77, 929 01 Dunajská Streda, Slovakia
Return Shipping Costs
Customers are responsible for the direct costs of returning the goods. The sender bears the risk of loss or damage during return transport until the goods have been received by G-Performance EU s.r.o.
Refund Process
Once we receive and inspect the returned items, we will issue a refund in accordance with applicable consumer protection laws.
We will reimburse all payments received from the customer, including the costs of delivery up to the amount of the least expensive standard delivery method offered by us.
The refund will be made without undue delay and no later than 14 days from the day we are informed of the withdrawal. However, we may withhold the reimbursement until we have received the returned goods.
If the value of the returned goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning, the refund amount may be reduced accordingly.
Items returned damaged due to improper handling, missing essential components, accessories, packaging, or documentation, or otherwise showing a reduction in value beyond normal inspection, may be subject to a partial refund.
Questions
If you have any questions, please contact us at support@gperformance.eu
