Refund policy

14-Day Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason. Where an order consists of several goods delivered separately, this period starts on the day you (or a third party indicated by you) receive the last item.

Customers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. If the value of the goods has been diminished due to handling beyond what is necessary for such inspection, G-Performance EU s.r.o. reserves the right to reduce the refund amount accordingly.

To exercise your right of withdrawal, please use the “Withdraw Contract” button available in the footer of our website, which will take you to our online withdrawal form. You may also withdraw by email at support@gperformance.eu

After submitting the withdrawal form or email, we will provide you with return instructions, including the contact person and phone number required by the courier. You must send the goods back without undue delay and no later than 14 days from the day you inform us of your withdrawal.

This right of withdrawal is separate from your statutory rights in the case of faulty or incorrectly supplied goods; in such cases, we cover the cost of the return.

 

Return Address

G-Performance EU, s.r.o.
Cukarabon 77
929 01 Dunajská Streda
Slovakia

 

Return Shipping Costs

Customers are responsible for the direct costs of returning the goods, and you arrange the return shipment. We recommend using a tracked and insured service and keeping your proof of postage.

 

Refund Process

Once we receive and inspect the returned items, we will reimburse all payments received from you, including the costs of delivery (up to the amount of the least expensive standard delivery method we offer), using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will make the reimbursement without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may, however, withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earliest.

If the value of the returned goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning, or because components, accessories, or documentation are missing, we may reduce the refund by an amount corresponding to that diminished value. Any such reduction will be proportionate to the actual loss in value.

 

Questions

If you have any questions, please contact us at support@gperformance.eu