Warranty

All products purchased from GPerformance come with a standard manufacturer’s warranty - from 2 up to 5 years - you will find this information on the product page below the Add to cart button.

If you experience any issues, our team is here to help with support and warranty claims.

I have a problem with the product I purchased from your shop. How should I proceed?

Step 1: Contact Us

Describe your issue in detail by emailing us at support@gperformance.eu.

  • If the issue cannot be resolved via email, we’ll arrange shipment to the manufacturer for repair or replacement.

Step 2: Pack the Item

Safely pack the product, including all original package contents, in the original packaging. If the original packaging is unavailable, use a secure alternative.

  • We’ll provide you with a prepaid shipping label (we cover the return shipping cost).
  • Simply contact your local DHL to arrange a courier pickup.

Step 3: Diagnosis and Repair/Replacement

The product will be diagnosed by a technician at the manufacturer. Depending on the results, the item will either be repaired or replaced.

  • We aim to process warranty claims as quickly as possible.

Important:

  • For warranty claims, replacements will not be issued until the manufacturer has repaired or replaced the product and returned it to us.
  • If the item is new and faulty, we may be able to provide a replacement immediately and handle the warranty claim for you, ensuring you receive a working product within 2-3 working days.

Step 4: Return Shipping to You

Once the product is repaired or replaced, we’ll arrange shipment back to you at no additional cost (covered by us).

If you have any questions, don’t hesitate to reach out. We’re here to ensure a smooth and fast resolution!

What should I do if my goods arrived damaged?

If you notice damage to your goods within 24 hours of receipt, please take pictures of the defects send them including a description of the damage to support@gperformance.eu

What is your returns policy?

We offer a 30-day return and refund policy. To be eligible for a return, items must be undamaged, unused, and accompanied by proof of purchase.

How to Return a Product

  1. Email us at support@gperformance.eu, and we will provide you with detailed instructions.
  2. Once you have the instructions, return the product to the following address:
    G-Performance EU, s.r.o.
    Cukarabon 77
    929 01 Dunajská Streda
    Slovakia

Return Shipping Costs

Customers are responsible for the shipping costs of returned items.

Refund Process

Once we receive and inspect the returned items, we will issue a refund for the payment made. Please note that items showing damage or signs of use will not be eligible for a refund. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by G-Performance EU, s.r.o., as well as the transport costs.

If you have any questions, feel free to reach out to us!