How to make a warranty claim?
We will help you to solve your problem as quickly as possible:
1. Describe your issue, use our support email: support@gperformance.eu
If the issue is more serious and we are not able to help you by mail, we will organize the shipment to the manufacturer for repair or replacement.
2. Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).
We will send you a shipping label (GPerformance covers the cost of return). You only need to call your local DHL to organize pickup by the courier.
3. The product will be diagnosed by a technician. The goods will be repaired or replaced by a new piece. Claims are settled in the shortest time possible.
Note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the item is new, we might be able to provide you a replacement, and we will take care of the warranty claim of the faulty product, so you have a working products within a 2-3 working days.
4. After the product is repaired or replaced, we will organize the shipment from the manufacturer to you (shipment cost is covered by GPerformance)
My goods arrived damaged
If you notice damage to your goods within 24 hours of receipt, please take photographs of the defects send them including a description of the damage to support@gperformance.eu
I want to return goods
We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition (unused) and packaging with proof of purchase, we will happily exchange or refund it for you. Goods can be returned within 30 days, since the day item was received (does not apply for B2B customers). To be eligible for a return, goods must be undamaged and accompanied by proof of purchase.
How to return the product?
Simply ask for a returns number (support@gperformance.eu), fill out our online form and send it with the returned product to:
G-Performance EU s.r.o.
Cukarabon 77
929 01 Dunajska Streda
Slovakia
Customers are responsible for shipping costs of returned items. FREE returns for Gold, Platinum and VIP Loyalty Reward Club users – simply attach the pre-prepared shipping label we provide to your package.
After we receive and inspect returned products, we will refund the payment made by the customer. Please be aware that products with damages or with traces of usage will not be refunded.